Frequently Asked Questions About PBfulfill

Yes. Products are CE-certified and FDA-registered, with third-party testing reports available upon request.

Absolutely. We prepare invoices, certificates of origin, and testing reports. We also coordinate with customs brokers to resolve issues, usually within 1–3 business days.

Yes.

• Local overseas fulfillment: 3–7 days
• China direct shipping: 15–30 days
• Express (DHL): 5–7 days

Yes.
Logo & packaging customization supported

• Standard MOQ: 50 units
• Custom molds: 100 units
• Sample lead time: 3–5 days
• Production lead time: 7–15 days

Yes. All orders are automatically covered by basic shipping insurance.

• If goods are damaged, you can provide photos of the damage along with logistics records to request a replacement or a full refund.
• If goods are confirmed lost, we will verify the case within 48 hours and complete the compensation process within 3 business days.
• You may also choose to reship the same batch of goods, helping minimize your losses as much as possible.

We first consult the factory. If returns are not accepted, refunds are not possible. We recommend stocking based on recent order trends.

Yes. We can provide real product photos and videos upon arrival.

Yes. Our main warehouse is located in Yuyao, Zhejiang Province, close to the airport, allowing tracking updates on the same shipping day.

Yes. Once inventory costs are paid, we can stock products in advance.

We offer free warehousing as long as you have ongoing orders.

Yes. We begin pre-stocking only after the product cost has been paid.

If you expect a high order volume, we strongly recommend purchasing inventory in advance. This helps reduce lead time from the factory to our warehouse.

Yes. We operate warehouses in the US East & West. Inventory can be shipped in advance and fulfilled locally.

Currently no. We only support shipments from inventory stored in China or our partnered overseas warehouses.

Yes. Each client is assigned a dedicated account manager to ensure smooth communication and tailored support.

We plan schedules in advance to minimize delays. You can contact us anytime via email or instant messaging, and we’ll respond as quickly as possible.

We take customer experience seriously.

• For lost packages, you may choose a refund or reshipment.
• We actively assist in resolving issues and minimizing losses.

You can submit a complaint through our support channels. We investigate and improve accordingly.

• Orders can be canceled before shipment.
• Once shipped, returns are required instead.

• Before shipment: contact customer service.
• After shipment: address changes depend on the carrier and must be handled urgently.

Yes. Service periods vary by product and service type.

We offer refunds or replacements for quality issues. Contact support for the full process.

Yes, if the item meets return conditions. Return shipping is borne by the customer.

Check tracking first. If delayed, contact us and we’ll follow up with the carrier.

Yes. We have our own ERP system that can be connected directly to your store.

• For Shopify:
  You’ll install our ERP app from the Shopify App Store and follow our account manager’s guidance to complete the connection.
• For WooCommerce:
  You’ll provide your website URL, Consumer Key, and Consumer Secret. We’ll send a connection request, and once approved, your store will be successfully linked.

After the connection:

• All unprocessed orders will sync automatically.
• Orders already fulfilled by a previous dropshipping system will not be duplicated.
• The full order sync usually completes within about 10 minutes.
• Orders already fulfilled by a previous dropshipping system will not be duplicated.
• The full order sync usually completes within about 10 minutes.

Yes.

If you choose to pre-stock inventory:

• We purchase and store products in advance at our warehouse.
• Each product and SKU is mapped to your store’s corresponding SKU.
• Inventory levels are synced in real time.

When an order is placed:

• The system reserves the required SKU quantity.
• After shipping, inventory is automatically deducted.
• You can clearly see SKU-level demand and remaining stock inside the system.

Yes.

• Tracking numbers can be synced to your Shopify backend.
• When an order status changes to “Shipped,” the system automatically triggers email or SMS notifications.
• Notification content and sender email can be customized.
• If you prefer not to send notifications, this feature can be disabled.

Order updates usually sync within 1–2 minutes after processing.

Yes.

We can help upload products to your store. Product selection, pricing, and product page content are discussed and confirmed with you in advance. We also recommend currently trending products based on market demand.

Yes.

If an address is modified:

• The order is moved to a “Pending Review” status in our system.
• A note such as “Address mismatch” or “Order information updated” is added.
• Our staff verifies the address before proceeding to avoid delivery errors.

Yes.

Once cooperation ends, we will remove your store from our system.

Yes.

You can connect multiple Shopify and/or WooCommerce stores to one account and manage orders, inventory, and products centrally. Orders are automatically distinguished by store source.

Yes.

When multiple orders share:

• The same recipient name
• The same address
• The same phone number

They are flagged for merging to reduce shipping costs.
Important notes:

• Orders remain separate in your Shopify backend.
• The same tracking number is uploaded to each related order.

Yes.

You can:

• Set inventory and shipping rules for different warehouses.
• Automatically route orders to the nearest warehouse based on customer location.

We also operate East Coast and West Coast US warehouses, which you can use directly.

Yes.

After setting a stock warning threshold:

• The system tracks daily SKU-level sales.
• It forecasts demand for the next 7 and 30 days.
• You’ll be notified when inventory drops below the alert level.

Possibly. Pricing depends on daily order volume.

We can also recommend slower but cheaper shipping options if delivery speed is flexible.

No. Costs include product price + shipping only.

All fees are clearly itemized in advance.

Yes:

• 30 orders/day → 3% discount
• 50 orders/day → 5% discount

You may choose to:

1. Receive a direct refund, or
2. Apply the amount as a credit toward future orders.

Initially, payment is required before shipment.

As cooperation grows, flexible billing cycles (bi-weekly or monthly) can be arranged.

We support:

• Bank transfer (recommended)
• PayPal
• USD & EUR settlements

Common reasons:

• Products with batteries, magnets, or supplements require special logistics.
• Large or oversized items are charged by volumetric weight or incur surcharges.

Yes. Our pricing may be adjusted based on updates from logistics providers.

If there are any changes, we will update the price promptly and notify you as soon as possible.

Yes, you can purchase a sample.

Please send us your shipping address, and we will calculate the total cost for you.

The sample price is calculated the same way as regular orders, consisting of product cost + shipping cost.

• Before shipment: We can help cancel the order or contact the carrier to modify the address at no extra cost.
• After shipment: Orders can no longer be canceled. If the package is returned to an overseas warehouse due to an incorrect customer address and a refund is required, shipping costs will be charged.

Yes, we support multiple payment methods, including:

• PayPal
• Visa
• MasterCard
• Local payment options such as SEPA bank transfer (Europe) and GrabPay (Southeast Asia)

We support multi-currency settlement, including USD, EUR, and GBP.

After payment, you will receive an automatic confirmation with exchange rate details to avoid any settlement disputes.

Our logistics partners have stable clearance processes.

In rare inspection cases, we will assist throughout the process.

Holiday shipments may be delayed by 1–2 days. We will notify you in advance if early stocking is recommended.

• Before shipment: Address changes are free.
• After shipment: Changes depend on carrier policies.

Yes. Customers can select carriers based on delivery speed and budget.

Yes. We support delivery to some remote areas. Additional fees or delays may apply.

Tracking numbers are usually updated and can be tracked within 24 hours after shipment.

Yes.

• We can provide DDP (duties & taxes included) shipping options.
• If you prefer to pay taxes yourself, non-tax-included channels are also available.

Most shipments currently use DDP, but DDU is available upon request.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. No specific audience size is required to start.Yes. We support fulfillment from US East Coast and West Coast warehouses.

• US East Warehouse:
  1384 Yardville Hamilton Square Rd, Hamilton Township, NJ 08691
• US West Warehouse:
  SUNYOU CROSS-BORDER LOGISTICS (US) INC
  415 S 7th Ave, City of Industry, CA 91746

We offer multiple logistics options, including:

• Dedicated lines
• Air freight
• Sea freight
• ePacket
• 4PX
• YunExpress
• SunYou
• YSD
• SFC

Delivery time and cost vary by channel.

After an order is placed, procurement and processing usually take 2–3 days.
Shipping time depends on the selected logistics method and typically ranges from 7–20 days.

We operate our own production facilities and can also source products from other factories, then package and ship them on your behalf.

Different factories offer different pricing levels. Lower prices often mean lower quality. We recommend balancing cost and product reliability carefully.

We can suggest recently well-performing products, but we do not share other clients’ store links. Store design and branding should remain unique to your business.

Yes. We use thickened shockproof foam packaging to ensure safe transportation.

Yes. All products undergo basic quality inspection after arriving from the factory.
If needed, we can also provide product photos for additional reassurance.

Yes. We can offer bundle packaging or kit fulfillment based on your sales plan.
Please note that bundled shipments may increase shipping costs.

Yes. For most products, we can source as little as one unit.
However, if a factory does not have stock, inventory may need to be produced first. We recommend checking with us before listing products for testing.

For most products, we can provide:

• Detailed dimensions
• High-resolution image packs
• Relevant certifications for specific countries or regions

Yes.

• If the factory has stock, samples can be sent immediately.
• If not, sample production usually takes around 10 days, depending on complexity.

Yes. Logo customization and packaging requirements vary by product and factory. Please contact us with your specific product so we can confirm minimum quantities and feasibility.