Privacy Policy

PB Fulfill is operated by Handel (Ningbo) Electronic Commerce Co., Ltd.

In this Privacy Policy, “PB Fulfill,” “we,” “us,” and “our” refer to Handel (Ningbo) Electronic Commerce Co., Ltd.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you:

• Visit our website at pbfulfill.com;

• Submit an inquiry or request a quotation;

• Communicate with us by email, WhatsApp, online form, or another channel;

• Create an account or enter into a business relationship with us;

• Use our product sourcing, quality inspection, private-label, packaging, warehousing, fulfillment, shipping, returns, or related services; or

• Otherwise interact with PB Fulfill.

By using our website or services, you acknowledge that you have read this Privacy Policy. Where applicable law requires consent for a specific processing activity, such as certain cookies, advertising technologies, or marketing communications, we will request that consent separately.

PB Fulfill primarily provides business-to-business sourcing, warehousing, fulfillment, and logistics services to ecommerce merchants and other business clients.

When we collect personal information directly from a website visitor, prospective client, business contact, or PB Fulfill client for our own business purposes, we generally determine how and why that information is processed.

When a business client provides us with information concerning its customers, order recipients, or other individuals so that we can fulfill orders and provide related services, we generally process that information on behalf of and according to the instructions of that business client.

The exact legal role of PB Fulfill may depend on the circumstances, the services provided, and applicable law.

The information we collect depends on how you interact with us and which services you use.

3.1 Information You Provide Directly

We may collect information that you provide to us, including:

• Name;

• Email address;

• Telephone or WhatsApp number;

• Company name;

• Company website or online store URL;

• Business type, sales platform, target market, and estimated order volume;

• Country, region, billing address, shipping address, and business address;

• Account registration and login information;

• Product sourcing and quotation requirements;

• Product names, links, images, specifications, quantities, and target prices;

• Sample, customization, private-label, packaging, logo, and design requirements;

• Inventory, warehousing, fulfillment, and shipping instructions;

• Order, payment, invoice, and transaction information;

• Messages, files, images, designs, logos, product documentation, and other materials that you send to us;

• Feedback, reviews, survey responses, and customer-support communications;

• Marketing and communication preferences; and

• Any other information you voluntarily provide.

3.2 Payment and Transaction Information

When a payment is made through our website or through a third-party payment service, payment information may be processed by Shopify, a payment processor, a bank, or another financial service provider.

We may receive limited information such as:

• Billing details;

• Payment status;

• Payment method type;

• Transaction reference;

• Invoice information; and

• Order or account information associated with the payment.

We do not typically receive or store complete payment card numbers or complete bank account credentials when those details are processed directly by a third-party payment provider.

3.3 Information Collected Automatically

When you visit or interact with our website, we and our service providers may automatically collect technical and usage information, including:

• Internet Protocol address;

• Approximate location derived from your IP address;

• Browser type and browser version;

• Device type, device identifiers, and operating system;

• Network and language settings;

• Referring website or source;

• Pages viewed and links clicked;

• Actions taken on the website;

• Date, time, duration, and frequency of visits;

• Campaign and referral information;

• Cookie identifiers and similar online identifiers;

• Website performance and error information; and

• Security, fraud-prevention, and diagnostic information.

For more information about cookies and related technologies, please review our Cookie Policy.

3.4 Information Received from Third Parties

Where permitted by law, we may receive personal information from:

• Shopify;

• Business clients;

• Suppliers and manufacturers;

• Warehouses and fulfillment partners;

• Shipping carriers and freight forwarders;

• Customs brokers;

• Payment processors and financial institutions;

• Analytics and advertising providers where those services are enabled;

• Communication platforms;

• Review and reputation platforms;

• Business partners and referral partners; and

• Publicly available business sources.

To provide sourcing, warehousing, fulfillment, shipping, returns, and after-sales services, our business clients may provide us with information about their customers or order recipients.

This information may include:

• Recipient name;

• Shipping and delivery address;

• Telephone number;

• Email address;

• Order number;

• Product and quantity information;

• Delivery instructions;

• Shipment and tracking information;

• Customs or import information where required;

• Return, replacement, refund, or complaint information; and

• Other information reasonably required to process and deliver an order.

We use this information to provide services to the relevant business client, including processing, packing, shipping, tracking, delivering, returning, replacing, or otherwise managing orders.

The business client is generally responsible for determining how and why its customer information is collected and for providing any required privacy notices to its customers.

If you are an end customer of one of our business clients and have a question or privacy request concerning your order, you should normally contact the merchant or online store from which you purchased the product.

Where required, we will assist our business clients in responding to valid privacy requests.

We may use personal information for the following purposes:

• To respond to inquiries and provide quotations;

• To assess product sourcing, customization, packaging, inventory, fulfillment, and shipping requirements;

• To source products and coordinate with suppliers and manufacturers;

• To arrange samples, production, quality inspections, private labeling, and packaging;

• To manage warehousing, inventory, picking, packing, fulfillment, shipping, tracking, returns, and after-sales services;

• To create and manage accounts, orders, transactions, and client relationships;

• To process payments and maintain financial records;

• To issue quotations, invoices, account statements, and payment confirmations;

• To communicate about quotations, orders, production, inventory, shipping, account activity, and customer support;

• To operate, maintain, secure, and improve our website and services;

• To understand website usage and service performance;

• To remember preferences and personalize website functionality;

• To send newsletters, company updates, educational content, service information, and promotional communications where permitted;

• To measure marketing performance where the relevant tools are enabled and where any required consent has been obtained;

• To detect and prevent fraud, abuse, security incidents, and unlawful activity;

• To protect our business, clients, users, service providers, and partners;

• To enforce our agreements and policies;

• To comply with accounting, tax, customs, trade, regulatory, legal, and record-keeping obligations; and

• To establish, exercise, or defend legal claims.

Where applicable law requires us to identify a legal basis, we may rely on one or more of the following:

6.1 Performance of a Contract

We may process personal information where it is necessary to:

• Provide requested services;

• Prepare or perform a contract;

• Process an order or transaction;

• Manage a client relationship; or

• Take requested steps before entering into a contract.

6.2 Legitimate Interests

We may process personal information where it is necessary for legitimate business interests, including:

• Operating and improving our services;

• Communicating with business contacts;

• Maintaining website and information security;

• Preventing fraud and misuse;

• Managing business relationships; and

• Promoting our services.

We rely on legitimate interests only where those interests are not overridden by applicable privacy rights.

6.3 Consent

We may rely on consent for activities such as:

• Non-essential cookies;

• Certain analytics or advertising technologies;

• Some marketing communications; and

• Other processing activities where consent is required.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect processing carried out lawfully before consent was withdrawn.

6.4 Legal Obligations

We may process information where necessary to comply with:

• Applicable laws and regulations;

• Court orders;

• Government or regulatory requests;

• Tax and accounting requirements;

• Customs and international trade requirements; and

• Other legal obligations.

6.5 Protection of Rights and Safety

We may process information where reasonably necessary to protect the rights, property, security, or safety of PB Fulfill, our clients, users, business partners, service providers, or other persons.

We and our service providers may use cookies, pixels, tags, local storage, and similar technologies to:

• Operate and secure our website;

• Provide essential website functions;

• Remember user preferences;

• Understand website performance and visitor interactions; and

• Measure or personalize marketing where permitted.

Where required by applicable law, we request consent before using non-essential cookies or similar technologies.

You may manage your choices through our cookie banner, any Cookie Preferences control made available on our website, or your browser settings.

For more information, please review our Cookie Policy:

https://pbfulfill.com/pages/cookie-policy

Our website is hosted and supported by Shopify.

Shopify provides services that may include:

• Website hosting and infrastructure;

• Storefront and ecommerce functionality;

• Website security;

• Customer account features;

• Analytics;

• Checkout and transaction-related functionality; and

• Cookie and privacy preference management.

Depending on how you interact with our website and which Shopify services are enabled, Shopify may process information such as:

• IP address;

• Browser and device information;

• Cookie identifiers;

• Website activity;

• Contact details;

• Account information; and

• Transaction-related information.

Shopify may process personal information on our behalf and, in certain circumstances, for its own purposes as described in its privacy documentation.

You can learn more by reviewing the Shopify Consumer Privacy Policy:

https://www.shopify.com/legal/privacy/consumers

We may share personal information where reasonably necessary for the purposes described in this Privacy Policy.

Recipients may include:

• Shopify and other website, ecommerce, hosting, and technology providers;

• Suppliers and manufacturers;

• Product sourcing and quality-inspection providers;

• Packaging and private-label partners;

• Warehouses and fulfillment centers;

• Shipping carriers, freight forwarders, customs brokers, and delivery partners;

• Payment processors, banks, and other financial service providers;

• Accounting, invoicing, and record-management providers;

• Form, email, customer relationship management, and customer-support providers;

• Analytics and advertising providers where those tools are enabled;

• Communication platforms, including WhatsApp, when you choose to communicate through those platforms;

• Review and reputation platforms, including Trustpilot, when you interact with those platforms or participate in a review invitation;

• Professional advisers, including lawyers, accountants, auditors, consultants, and insurers;

• Government bodies, courts, regulators, customs authorities, and law-enforcement agencies where disclosure is legally required; and

• A buyer, investor, successor, lender, or professional adviser in connection with a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction.

Service providers are expected to use personal information only for authorized purposes and to apply appropriate confidentiality and security measures.

We do not sell personal information in exchange for monetary payment.

However, under certain privacy laws, the disclosure of cookie identifiers, device information, or online activity to advertising or analytics providers may be defined as a “sale,” “sharing,” or processing for targeted advertising, even where no money is exchanged.

Where applicable, you may manage or opt out of these activities through:

• Our cookie banner;

• Cookie preference controls;

• Any “Your Privacy Choices” or data-sharing opt-out page made available on our website;

• A supported browser-based privacy signal, where legally recognized; or

• A request sent to us.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

PB Fulfill operates internationally and works with clients, suppliers, manufacturers, warehouses, carriers, technology providers, and other partners in multiple countries.

Personal information may therefore be processed or stored outside the country or region in which you live, including in China, the United States, and other countries where we or our service providers operate.

Privacy laws in these countries may differ from those in your country.

Where required by applicable law, we use appropriate contractual, organizational, technical, or other safeguards for international transfers of personal information.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Relevant considerations may include:

• The duration of our business relationship;

• The time required to provide requested services;

• Contractual requirements;

• Order, shipping, return, and dispute periods;

• Accounting, tax, customs, and record-keeping obligations;

• Fraud-prevention and security requirements;

• Applicable limitation periods; and

• Active or potential legal claims.

When personal information is no longer reasonably required, we may delete, anonymize, or securely isolate it, subject to applicable legal and technical requirements.

We use reasonable administrative, organizational, technical, and physical measures designed to protect personal information against:

• Unauthorized access;

• Accidental loss;

• Misuse;

• Alteration;

• Unauthorized disclosure; and

• Destruction.

These measures may include:

• Encryption during transmission where supported;

• Access controls and authentication;

• Restricting access to authorized personnel and service providers;

• Confidentiality obligations;

• Security monitoring;

• System maintenance and backups; and

• Periodic review of relevant security practices.

No website, information system, storage method, or transmission method is completely secure. We therefore cannot guarantee absolute security.

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we hold about you;

• Request correction of inaccurate or incomplete information;

• Request deletion of personal information;

• Request restriction of certain processing;

• Object to processing based on legitimate interests;

• Request a portable copy of certain information;

• Withdraw consent where processing is based on consent;

• Opt out of marketing communications;

• Opt out of certain sales, sharing, or targeted advertising;

• Appeal a decision concerning a privacy request where applicable; and

• Submit a complaint to an applicable privacy or data-protection authority.

These rights are not absolute and may be subject to legal exceptions.

We may need to verify your identity before responding to a request. We may request information reasonably necessary to verify your identity or authority.

Where permitted by law, an authorized agent may submit a request on your behalf. We may require evidence that the agent is authorized to act for you.

Where we process information solely on behalf of a business client, we may refer your request to that client or ask you to contact the relevant merchant directly.

Where permitted by law, we may send information about:

• PB Fulfill services;

• Business and company updates;

• Ecommerce and fulfillment resources;

• Newsletters;

• Events; and

• Promotional offers.

You may unsubscribe from promotional emails by using the unsubscribe link included in the message or by contacting us.

Opting out of promotional communications does not prevent us from sending necessary communications relating to:

• Quotations;

• Accounts;

• Orders;

• Payments;

• Production;

• Inventory;

• Shipping;

• Customer support;

• Security; or

• Legal matters.

Our website may contain links to third-party websites, applications, social media platforms, communication tools, review platforms, or other external services.

When you visit or interact with a third-party service, that third party may independently collect and process information according to its own privacy notice and terms.

We do not control and are not responsible for the privacy, security, content, or practices of independent third-party services.

We recommend reviewing the applicable third-party privacy policy before providing personal information.

Our website and services are intended for businesses and adults and are not directed to children under the age of 18.

We do not knowingly collect personal information directly from children.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us. We will review the matter and, where appropriate, delete the information.

We may update this Privacy Policy from time to time to reflect changes in:

• Our services;

• Technology;

• Business practices;

• Third-party providers;

• Legal obligations; or

• Privacy requirements.

When we update this Privacy Policy, we will publish the revised version on this page and change the “Last updated” date.

Where required by law, we may provide additional notice or request renewed consent.

We encourage you to review this Privacy Policy periodically.

For questions about this Privacy Policy, our processing of personal information, or a privacy rights request, please contact:

Handel (Ningbo) Electronic Commerce Co., Ltd.

Trading as: PB Fulfill

Email:

xwjsmart@gmail.com

Contact page:

https://pbfulfill.com/pages/contact

Please provide enough information for us to understand and respond to your request.

For security purposes, we may ask you to verify your identity or your authority to act on behalf of another person.