Return & Shipping Policy

We're responsible for the following cases:

• Wrong item or product style
• Incorrect size or color
• Actual product size differs from the listed size chart by more than 3cm
• Missing items in the package

We're not responsible for the following cases:

• The customer thinks the size does not fit, but it's on the listed measurements
• The customer dislikes the product or just doesn't want it
• The product matches description and sample, but customer still dissatisfied

We're responsible for the following cases:

• Defective items (e.g., broken zippers, missing parts, noticeable damage)
• Packaging is severely damaged during shipping

We're not responsible for the following cases:

• Damage caused when opening the package
• The product matches the photos or samples, but the buyer is unsatisfied
• General dissatisfaction with a flawless product

1. We're responsible for the following cases:

Late Delivery

• EU & USA: Over 35 days
• Other countries/regions: Over 37 days

Lost in Transit

• Confirmed by the courier
• Buyer must reconfirm ship address

Tracking Frozen (No Updates Since Last Scan)

• EU & USA: Over 30 days
• Other regions: Over 32 days

Undelivered (must include valid shipping information)

2. We're not responsible for the following cases:

• Customer requests a refund after the package has been delivered
• Tracking shows "delivered", but the customer claims undelivered

We'll reach out to you shortly after we confirm:

• Order number
• Product photos or videos
• Shipping label or tracking number